Instructions on Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods as part of a single order and they are delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last item. If goods are delivered in several partial shipments or pieces, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must inform us

Jokerchips
Gregor Oliver Staudinger
Siedlungssteige 8
94244 Teisnach
Germany
Email: info@jokerchips.de

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

You may also exercise your right of withdrawal using the withdrawal function provided on our website. The withdrawal function is clearly visible and directly accessible on our website under the designation “Withdraw from contract”. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), including information on the content of the withdrawal declaration and the date and time at which it was received.

You may use the attached model withdrawal form for this purpose, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must send back the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to

Jokerchips
Gregor Oliver Staudinger
Siedlungssteige 8
94244 Teisnach
Germany

or hand them over there.

The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal for custom-made goods

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

At Jokerchips, Gregor Oliver Staudinger, this applies in particular to correspondingly custom-made or personalised products, for example personalised poker chips or personalised playing cards.