General Terms and Conditions (GTC)
Jokerchips, Gregor Oliver Staudinger
Jokerchips
Gregor Oliver Staudinger
Siedlungssteige 8
94244 Teisnach
Germany
Email: info@jokerchips.de
As of: 04 September 2026
1. Scope / Conclusion of contract / Reservation of acceptance / Contract language
(1) The following General Terms and Conditions apply between Jokerchips and its customers to orders addressed to Jokerchips, Gregor Oliver Staudinger, Siedlungssteige 8, 94244 Teisnach (hereinafter “Jokerchips”).
(2) The presentation of goods and offers in the online shop does not constitute a binding offer by Jokerchips to conclude a purchase contract, but rather an invitation to the customer to submit an offer by placing an order.
(3) By submitting the order, the customer makes a binding offer to conclude a purchase contract for the goods included in the order.
(4) Receipt of the order is confirmed to the customer electronically. This order confirmation does not yet constitute acceptance of the offer unless acceptance of the offer is expressly declared therein.
(5) Jokerchips may accept the customer’s offer within ten days of receipt of the order. Acceptance takes place by an express declaration to the customer or by dispatching the ordered goods. If no acceptance takes place within this period, the customer is no longer bound by the offer.
(6) Jokerchips reserves the right in particular not to accept an offer if the ordered goods are no longer available or can only be procured with considerable difficulties exceeding the usual level.
(7) The statutory provisions on the right of withdrawal apply to consumers. The instructions on withdrawal are set out in section 10 of these GTC.
(8) The contract language available for concluding the contract is German, unless another contract language is offered in the respective ordering process.
2. Prices / Shipping costs / Customs duties and import charges / Delivery
(1) All prices stated to consumers include the applicable statutory value added tax, where such tax applies, plus any delivery and shipping costs that may be incurred.
(2) The applicable delivery and shipping costs are communicated to the customer before the order is submitted.
(3) Deliveries to countries outside the European Union may be subject to additional customs duties, import VAT, taxes or other charges. These are not levied by Jokerchips and must be paid by the customer to the relevant authorities or other bodies unless expressly agreed or stated otherwise.
(4) The delivery times stated for the respective product or in the ordering process apply. If the delivery time is stated as a period, the end of that period indicates the maximum delivery time generally intended. If delivery is delayed due to circumstances for which Jokerchips is not responsible, in particular force majeure, official measures, disruptions in production, procurement, transport or delivery for which Jokerchips is not responsible, failures or disruptions of communication, internet, hosting, email or other technical systems required for processing orders for which Jokerchips is not responsible, unforeseeable disruptions in the availability of goods for which Jokerchips is not responsible, or disruptions, delays or failures affecting transport, shipping or delivery service providers, the effects on the delivery period and the resulting rights of the parties shall be governed by the statutory provisions. Jokerchips will inform the customer of any material delay that becomes known. Mandatory statutory rights of the customer remain unaffected.
(5) If, despite a previously concluded procurement transaction corresponding to the goods concerned, Jokerchips has not been supplied, or has not been supplied on time, through no fault of its own and the goods owed are therefore unavailable, Jokerchips will inform the customer without undue delay. If delivery is also not possible within a reasonable additional period, Jokerchips is entitled to withdraw from the contract in respect of the unavailable goods. Payments already made for goods that cannot be delivered will be refunded without undue delay. Statutory rights of the customer remain unaffected.
(6) If the customer is in default of accepting goods properly offered, or if delivery cannot be made for a reason for which the customer is responsible, in particular because the customer provided an incorrect delivery address, Jokerchips may claim reimbursement of the necessary additional expenses actually incurred as a result. The customer may prove that no additional expenses, or lower additional expenses, were incurred.
3. Due date of the purchase price and payment methods
(1) The customer may use the payment methods displayed in the respective ordering process.
(2) Unless otherwise stated for the respective payment method, the purchase price is due upon conclusion of the contract.
(3) In the case of payment in advance, the goods are generally dispatched after receipt of the amount payable.
(4) If payment is processed via a payment service provider, the contractual and payment terms of the respective payment service provider may additionally apply.
4. Retention of title
The delivered goods remain the property of Jokerchips until the purchase price has been paid in full.
5. Liability for defects / Warranty
(1) Consumers are entitled to the statutory rights in respect of defects.
(2) For business customers, the special provisions in section 13 of these GTC apply in addition.
6. Liability
(1) Jokerchips is liable without limitation for damage arising from injury to life, limb or health resulting from an intentional or negligent breach of duty by Jokerchips or by a legal representative or vicarious agent.
(2) Jokerchips is liable without limitation for other damage in cases of intent and gross negligence.
(3) In the event of a slightly negligent breach of a material contractual obligation, Jokerchips is liable for the typical, foreseeable damage. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely.
(4) Otherwise, liability for damage caused by slight negligence is excluded to the extent permitted by law.
(5) The above limitations of liability do not apply where liability is mandatory under compulsory statutory provisions.
7. Applicable law
(1) The legal relationship between the customer and Jokerchips is governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) If the customer is a consumer and has their habitual residence in another country, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of this choice of law.
(3) Supplementary provisions on jurisdiction for merchants, legal entities under public law and special funds under public law are set out in section 13.
8. Copyright / Intellectual property / Third-party rights in individual designs
(1) Jokerchips respects copyrights, trade mark rights, design rights and other intellectual property rights of third parties.
(2) For custom-made or personalised products, in particular personalised poker chips and playing cards, customers may provide Jokerchips only with texts, images, logos, graphics, designs or other templates that they are entitled to use for the commissioned production.
(3) The same applies to designs that a customer or a third party provides or releases for use in the manufacture of products, in particular personalised or individually designed chips.
(4) By submitting the templates, the customer warrants that their contractual use and the manufacture of the ordered products do not infringe any rights of third parties, in particular copyrights, trade mark rights, design rights or personality rights.
(5) Jokerchips is entitled to refuse production if there are specific indications that the use of the submitted templates would infringe third-party rights.
(6) The customer is responsible for ensuring that the content, designs, texts, images, symbols and other depictions provided, selected or requested by the customer for production, and their intended use, do not violate statutory provisions. Jokerchips is entitled to refuse the production, processing or forwarding of products and designs if Jokerchips becomes aware of a possible violation of law or there are specific indications of such a violation. This applies in particular to unlawful insulting, inciting or otherwise criminal content and to the unlawful use of legally prohibited signs, symbols or depictions. Jokerchips does not undertake a general legal review of content requested or submitted by the customer and, unless a mandatory statutory obligation exists, is not obliged to examine such content for all possible legal violations before accepting or carrying out an order. The acceptance, processing or execution of an order therefore does not mean that Jokerchips has reviewed or confirmed the legal permissibility of content provided or requested by the customer. Mandatory statutory obligations of Jokerchips remain unaffected.
(7) The customer shall indemnify Jokerchips against justified third-party claims asserted due to an infringement of third-party rights for which the customer is responsible and which arises from the contractual use of content provided or released by the customer. The indemnity also includes the necessary and reasonable costs of legal defence.
9. Custom-made goods / Personalised products / Production deviations
(1) In the case of goods manufactured according to the customer’s individual specifications, in particular personalised poker chips or personalised playing cards, minor technical or production-related deviations may occur between a design shown on a screen or a template submitted by the customer and the product actually manufactured.
(2) This applies in particular to minor deviations in colours, colour reproduction, positioning, shape, print image or technically caused effects such as minor colour bleeding.
(3) Such production- or display-related deviations do not constitute a defect insofar as they are technically unavoidable or customary for products of this kind, are reasonable for the customer, and do not materially impair the agreed characteristics or the usual or contractually intended use of the product.
(4) Where the respective manufacturer allows a prototype or sample to be produced and Jokerchips offers such an option, particularly for larger order quantities it is recommended that a prototype or sample be ordered or approved before final production. An entitlement to the production or provision of a prototype or sample exists only if this has been expressly agreed.
(5) A prototype or sample serves in particular to assess the design, colours, print image and expected production quality before final production begins. Even where subsequent production is based on a prototype or sample, minor technical or production-related deviations may occur, in particular due to different production batches, materials, colours or printing conditions. Paragraph 3 applies accordingly to such deviations. The customer’s statutory rights in respect of defects are otherwise not restricted.
(6) For custom-made goods, the production, shipping and delivery times stated in the respective offer, on the product page or in the ordering process must be observed. Where a delivery time is stated as a period, the stated maximum duration applies. Custom-made goods may be produced in whole or in part by external manufacturers, including outside the European Union. In calculating stated production and delivery times, account is taken of the production and transport times known to Jokerchips at the time the contract is concluded or usually to be expected. If, after conclusion of the contract, delays occur for which Jokerchips is not responsible, in particular due to unexpectedly longer production times at the manufacturer, production failures or operational disruptions at the manufacturer, unforeseeable material or capacity shortages, company holidays or other temporary closures of the manufacturer, necessary customer coordination or approvals, official measures, customs clearance, transport disruptions or force majeure, the effects on the delivery period and the resulting rights of the parties shall be governed by the statutory provisions. Jokerchips will inform the customer of any material delay that becomes known. Mandatory statutory rights of the customer remain unaffected.
(7) Where information, files, templates, design decisions, approvals or other acts of cooperation by the customer are required for the manufacture of a custom-made product, a stated production or delivery period does not begin before all information and documents required for production and all required approvals by the customer have been received in full. If manufacture or delivery is delayed because the customer does not provide required cooperation in good time, the production or delivery time is extended by the period of delay caused thereby; further statutory rights of Jokerchips remain unaffected.
10. Instructions on Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods as part of a single order and they are delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last item. If goods are delivered in several partial shipments or pieces, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us
Jokerchips
Gregor Oliver Staudinger
Siedlungssteige 8
94244 Teisnach
Germany
Email: info@jokerchips.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
You may also exercise your right of withdrawal using the withdrawal function provided on our website. The withdrawal function is clearly visible and directly accessible on our website under the designation “Withdraw from contract”. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), including information on the content of the withdrawal declaration and the date and time at which it was received.
You may use the model withdrawal form set out in section 11 for this purpose, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to
Jokerchips
Gregor Oliver Staudinger
Siedlungssteige 8
94244 Teisnach
Germany
.
The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal for custom-made goods
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
At Jokerchips, this applies in particular to correspondingly custom-made or personalised products, for example personalised poker chips or personalised playing cards.
11. Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to:
Jokerchips
Gregor Oliver Staudinger
Siedlungssteige 8
94244 Teisnach
Germany
Email: info@jokerchips.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
12. Data protection
Information on the processing of personal data by Jokerchips and on the rights of data subjects is provided in the current Privacy Policy of Jokerchips.
13. Special provisions for business customers (B2B)
13.1 Scope of the provisions for business customers
(1) The following provisions apply exclusively if the customer acts as an entrepreneur within the meaning of section 14 of the German Civil Code (BGB) when concluding the contract.
(2) Where individual provisions below are expressly limited to merchants, legal entities under public law or special funds under public law, they apply exclusively to those groups of persons.
(3) The statutory rights of consumers are not restricted by the provisions of this section.
13.2 Prices
For business customers, prices are exclusive of the applicable statutory value added tax unless a gross price is expressly stated or otherwise agreed.
13.3 Retention of title
(1) In relation to business customers, Jokerchips retains title to the delivered goods (goods subject to retention of title) until all claims arising from the respective contractual relationship have been settled in full.
(2) The business customer is obliged to handle the goods subject to retention of title with due care until ownership passes. Pledging or transfer by way of security of the goods subject to retention of title to third parties is not permitted before ownership has passed in full. In the event of attachment or other access by third parties to the goods subject to retention of title, the business customer must inform Jokerchips without undue delay.
(3) The business customer is entitled to resell the goods subject to retention of title in the ordinary course of business. The claims against its customers arising from the resale of the goods subject to retention of title are hereby assigned by the business customer to Jokerchips, in the amount of the invoice value of the respective goods subject to retention of title, as security for the claims secured by the retention of title. Jokerchips hereby accepts this assignment.
(4) Until revoked, the business customer remains entitled to collect the claims assigned to Jokerchips pursuant to paragraph 3. Jokerchips will not revoke the collection authorisation and will not collect the claims itself as long as the business customer duly meets its payment obligations towards Jokerchips and no application has been filed to open insolvency proceedings over its assets. If these conditions cease to apply, Jokerchips may require the business customer to disclose the assigned claims and the respective debtors, provide all information necessary for collection, hand over the relevant documents and inform the debtors of the assignment.
(5) Any processing or transformation of the goods subject to retention of title by the business customer is carried out for Jokerchips. If the goods subject to retention of title are processed, combined or mixed with other items not belonging to Jokerchips, Jokerchips acquires co-ownership of the newly created item in the ratio of the value of the goods subject to retention of title to the value of the other processed, combined or mixed items at the time of processing, combination or mixing, to the extent permitted by law. The provisions governing goods subject to retention of title apply accordingly to the co-ownership thereby created.
(6) If the realisable value of the securities to which Jokerchips is entitled exceeds the claims to be secured by more than 10%, Jokerchips will, at the request of the business customer, release securities of its choice to the corresponding extent.
(7) If the goods subject to retention of title are delivered to a country in which the retention of title agreed above, or individual security rights associated with it, are not recognised or are not recognised in the same manner, these provisions apply only to the extent permitted under the law applicable there. If further acts of cooperation by the business customer are required to establish or maintain a comparable security right, the business customer will cooperate to a reasonable extent.
13.4 Passing of risk on dispatch
If the customer is a business customer, in the case of a sale involving carriage the risk of accidental loss and accidental deterioration passes, in accordance with the statutory provisions, when the goods are handed over to the forwarding agent, carrier or other person designated to carry out the shipment.
13.5 Liability for defects towards business customers
(1) In relation to business customers, the limitation period for claims for defects in newly manufactured goods is one year from delivery.
(2) The shortening does not apply to claims arising from injury to life, limb or health, in cases of intentional or grossly negligent breach of duty, fraudulent concealment of a defect, assumption of a guarantee, or in other cases where a shortening is excluded by law.
(3) The statutory duties to inspect and give notice of defects under section 377 of the German Commercial Code (HGB) remain unaffected where the purchase is a commercial transaction for both parties.
13.6 Set-off and rights of retention
(1) The business customer is entitled to set off claims against claims of Jokerchips if its counterclaims have been finally adjudicated or are undisputed. This also applies to counterclaims that are legally reciprocal with the claim of Jokerchips or arise from the same contractual relationship and whose consideration cannot be effectively excluded under the statutory provisions.
(2) The business customer may exercise a right of retention only insofar as its counterclaim is based on the same contractual relationship. Mandatory statutory rights of retention remain unaffected.
13.7 Jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law, the registered office of Jokerchips shall, to the extent permitted by law, be the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship.